Frequently Asked Questions
Everything you need to know about shopping with OGato
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I return an item?
We offer a 30-day return policy for most items. To initiate a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
What payment methods do you accept?
OGato accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Currently, we ship to customers within North America. We are working on expanding our logistics to offer worldwide shipping in the near future.
What should I do if my item arrives damaged?
Product quality is our priority. If your order is damaged during transit, please contact our support team within 48 hours of delivery with photos of the damage for a free replacement.